Payment & Delivery
1. Payment options
1.1 For deliveries within the United States, we offer the following payment options, unless otherwise specified:
- Credit cards (Visa, MasterCard, American Express)
2.1 For deliveries within the United States your order will be shipped using USPS First Class Mail.
3. Delivery costs
3.1 For all orders shipping within the United Stated free shipping via USPS First Class Mail is provided on all orders.
4. COVID19 Delivery Update
4.1 Lilienthal Berlin is dedicated to the arrival of your order within USPS First Class Mail delivery window. Please understand that during the COVID19 pandemic shipping times may be extended as all postal carriers are dealing with higher-than-normal shipping volumes and limited staff availability. We greatly appreciate your patience in any delay with the delivery of your order.
5. Delivery of Backordered Items:
5.1 How does the backorder process work?
If you happen to order a watch that is backordered, you'll be able to see the expected date that we'll be shipping the item to you below the "Add to Cart" button on the item page, under the item name during checkout, and in your order confirmation email that you receive. The item will ship with USPS First Class Mail once we are able to fulfill the order for you, so you can expect to have your order a few days after the given backorder date.
If you want to check on the status of the backorder, you can reach our to our customer champions via email or phone; if you have not heard anything from us, then you can assume that the backorder date on your order confirmation is still in place.