Warranty

We guarantee that your watch has been produced using high-quality materials. Extensive quality controls ensure that the watch has been checked prior to leaving the manufacturer. Unfortunately, material defects cannot always be avoided. If there is an issue with your new watch, please contact our Customer Service, within the warranty period.

We offer a 24-month warranty period on your watch from the date of purchase, covering any material or manufacturing defects. The warranty is applicable only to the operational functionality of the movement and build of the watch. The warranty does not cover wear and tear, damages or attritions to batteries, case, glass, or strap that may be caused by improper use (accidents, glass or water damage, displaced crown). We will resolve manufacturing defects free of charge during the warranty period. If the watch cannot be repaired, it will be replaced by a comparable model.

All models with custom engraving done by Lilienthal-Berlin will still have their watch covered by our warranty protection.

In the case of a warranty claim, please contact our Customer Champions via email: service@lilienthal-berlin.com, so we can arrange for that for you.